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Frequently Asked Questions


  1. In what areas does Carefirst provide services and program?
  2. What programs and services does Carefirst offer for older adults living at home who require assistance with homemaking and meal preparations?
  3. My parent is going to be discharged home from hospital in near future.  What home care services Carefirst can provide?
  4. Who can help me with translation when I go to see doctors?
  5. How can I get help for grocery shopping/medical appointment/social activities if there is no public transport?
  6. Where can I find out more information about elder abuse?
  7. Who can I talk to with the loss of my loved ones?
  8. Does Carefirst provide any services and programs for someone just retired?
  9. Does Carefirst provide any services and programs outside the service centres?
  10. Do I have to become a member to join Carefirst’s social program?
  11. How can I become a Wellness Member?
  12. How can I volunteer with Carefirst?
  13. Who can and how to apply subsidized housing (seniors apartments)?
  14. Who can and how to apply Old Age Security Pension?
  15. Who should and how to apply Ontario Drug Benefits of Co-payment application for lower income seniors?
  16. Who can and how to apply Home Care Services of Community Care Access Centre?
  17. Who can and how to apply long-term care facility (nursing home)?
  18. Who can and how to apply Canada Pension Plan Retirement Pension?
  19. Who should and how to apply citizenship?

 

Question: 1.) In what areas does Carefirst provide services and program?
Answer: Carefirst provides a full range of comprehensive community support services:
  • Health Care related Support Services
  • Community Support services
  • Social/Educational Program
  • Volunteer Development & Training
  • Youth Volunteer Program
  • Community Outreach Program
  • Chronic Disease Self-Management Program
  • Carefirst Vocational Training Centre

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Question:

2.) What programs and services does Carefirst offer for older adults living at home who require assistance with homemaking and meal preparations?

Answer: Homemaking/Home Help Services

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Question: 3.) My parent is going to be discharged home from hospital in near future.  What home care services Carefirst can provide?
Answer: The Home At Last program provides quick response transportation, escort and settlement services for the patients who are discharged from the hospitals in Scarborough, North York and Southern York Region

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Question: 4.) Who can help me with translation when I go to see doctors?
Answer: Carefirst’s volunteer can escort the client to the medical appointment and assist in the interpretation. Please contact Carefirst Volunteer Development Unit for the arrangement.

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Question: 5.) How can I get help for grocery shopping/medical appointment/social activities if there is no public transport?
Answer: You can contact Carefirst’s Transportation Unit for the arrangement

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Question: 6.) Where can I find out more information about elder abuse?
Answer: Carefirst has an Elder Abuse Prevention Program to provide prevention education and casework counselling for the victims of elder abuse, in addition to the Chinese hotline (416-502-2321).

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Question: 7.) Who can I talk to with the loss of my loved ones?
Answer:
  • Carefirst offers the Chinese Bereavement Services that specializes in offering professional and supportive services to Chinese bereaved individual and families in a culturally sensitive environment. Our services include:
  • Support Groups for the Chinese Bereaved
  • Individual and family counselling
  • Education seminars and workshops
  • Friendly visiting for the Chinese bereaved
    • Support network
    • Provision of culturally appropriate bereavement information

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Question:

8.) Does Carefirst provide any services and programs for someone just retired?

Answer:

Carefirst’s Social & Community Development Program provides a variety of programs (interest classes, health education and disease prevention workshops, festivity celebrations, birthday parties, excursions, chronic disease self-management program workshops and community orientation) at our service centres to the active seniors.

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Question: 9.) Does Carefirst provide any services and programs outside the service centers?
Answer:

Carefirst provides outreach programs across GTA especially to the underserved area such as Scarborough East, North York and Mississauga where Chinese seniors have minimal access to community resources. Programs are offered at senior apartments, libraries, community centres and churches where easily accessible by the Chinese seniors reside in the neighborhood.

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Question: 10.) Do I have to become a member to join Carefirst’s social program?
Answer:

No. But you may consider joining the Wellness membership ($15 annually) to enjoy membership benefits when enrolling in any Carefirst’s social program.

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Question: 11.) How can I become a Wellness Member?
Answer:

To become a wellness member, please contact the Wellness Coordinator according to the geographical area where you prefer:

Scarborough & North York -- Tel: 416-502-2323 ext. 6229
York Region -- Tel: 905-771-3700 ext. 223
South Toronto -- Tel: 416-585-2013
Mississauga -- Tel: 905-270-9988

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Question: 12.) How can I volunteer with Carefirst?
Answer:
  • Volunteers play a significant role in Carefirst and make our programs/services possible.
  • Volunteer may take part in the direct service delivery such as escorting seniors, delivering meals, friendly visiting, outreaching, and group works; or may participate in the administration work such as clerical duty, fundraising, etc.

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Question: 13.) Who can and how to apply subsidized housing (seniors apartments)?
Answer:
  • Any person who is a permanent, legal resident of Canada and 59 years of age or older can apply. This includes Canadian citizens, landed immigrants, and convention refugees/ claimants.
  • To get the application form or for any inquires, you can call the Housing Connection directly at (416) 981-6111.

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Question: 14.) Who can and how to apply Old Age Security Pension?
Answer:
  • To qualify for the monthly Old Age Security pension you must:
  • be 65 years of age or older;
  • be a Canadian citizen or legal immigrant;
  • 10 years residence in Canada after the age of 18
  • submit the necessary documents; and
  • complete and sign the application.
  • To get the application form or for any inquires, you can call the Income Security Program 1-800-277-9914.

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Question: 15.) Who should and how to apply Ontario Drug Benefits of Co-payment application for lower income seniors?
Answer:
  • You are automatically eligible for Ontario Drug Benefits if you are 65 or older, and live in Ontario, and have a valid Ontario Health Card. You should apply for the $2 Co-payment if:
  • your net income is less than $16,018 (for single senior)
  • your combined income is less than $24,175 (for a couple)

You can get the application form at any drug store. For any inquires, you can call the Drug Programs Branch of Ministry of Health at 1-800-405-0405

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Question: 16.) Who can and how to apply Home Care Services of Community Care Access Centre?
Answer:

Anyone who:

  • has an Ontario Health card, has a medical condition that can be treated at home or in the community
  • needs support to manage at home and in the community

To apply, you do NOT need an order from your doctor, rather you can refer yourself by calling or visiting the regional Community Care Access Centre of your residence as follow:

  • East York: 416-423-3559
  • Etobicoke: 416-626-2222
  • North York: 416-222-2241
  • Scarborough: 416-750-2444
  • Toronto: 416-506-9888
  • City of York: 416-780-1919
  • York Region: 1-888-470-2222

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Question: 17.) Who can and how to apply long-term care facility (nursing home)?
Answer:
  • In order to qualify moving into a long-term care facility, a person must:
  • be 18 years of age or older;
  • possess a valid Ontario health Card;
  • have health care needs that cannot be met with any combination of caregiving or community based services in the home; and
  • have health care needs that can be met in a long-term care facility.
  • Application for admission into a government regulated long-term care facility can only made through a Community Care Access Centre. You can call or visit the regional offices for details and inquires.

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Question:

18.) Who can and how to apply Canada Pension Plan Retirement Pension?

Answer:
  • You are eligible for a Canada pension Plan retirement pension if you have made at least one valid contribution (payment) to the Plan and:
  • you are at least 65 years of age; or
  • you are between the ages of 60 and 64 and have substantially or completely stopped working.
  • You can pick up the application form at any Human Resources Development Canada office or you can also order an application kit by calling 1-800-255-4786.

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Question: 19.) Who should and how to apply citizenship?
Answer:
  • In order to apply for citizenship:
  • you must have been in Canada for four consecutive years,
  • within this four-year period, applicant must have lived in Canada for at least three years or 1095 days,
  • applicant must not leave Canada for more than six consecutive months,
  • applicant must stay in Canada no less than 183 consecutively during each arrival,
  • the four-year period is calculated from time of application to the immediate four years prior.
  • To get a form, you can call Citizenship and Immigration Canada at 1-800-242-2100. or click this web site Citizenship and Immigration Canada

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